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Q: How can I track my order?
A: Once your package has been shipped, a tracking number will be provided on your Shipping Confirmation email.
Q: What shipping methods are available?
A: Standard ground shipping is our main mode of transport; most deliveries under 150 lbs. are shipped by courier. In some circumstances, your order will be shipped by common carrier due to weight, size and destination of the items ordered.
Q: Is there FREE shipping?
A: Your shipping rates will depend on the item or items in your order. Free ground shipping to contiguous 48 states is available on orders of qualifying products which total over $99 (excluding taxes).
Q: Can I register multiple email addresses?
A: No, you can only register one email address per credit/debit card.
Q: How long will it take for me to receive the invoice after I make my purchase?
A: You should receive the invoice minutes after the transaction (sale, refund or payment on account).
Q: How can I pay for my order?
A: ZippyGrow accepts all major credit cards; Visa, MasterCard, American Express, and Discover. We also accept Bitcoin and Litecoin. Fast checkout is possible with your AmazonPay or Google Wallet accounts.
Q: I placed my order but did not receive an email confirmation. How do I know if my order was successful?
A: If you have not received your order confirmation email to the email associated with your account, please contact us by e-mail.
Q: I placed my order this week and now ZippyGrow offering a coupon discount, can it be applied to my order?
A: Unfortunately, our coupon codes cannot be used retroactively. The codes must be used during the time permits of the sale only.
Q: Why was my order canceled?
A: No orders should be canceled without notification, if your order has been canceled with no warning please contact us to determine the reason.