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These terms and conditions outline the rules and regulations in case of a returns and refunds requested for merchandises purchased on Zippy Grow, LLC's Website (https://zippygrowstore.com, "The Site").
At ZippyGrow, your satisfaction is our top priority. Each purchase is backed by our 30-days Return Policy. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through the process.
If for any reason whatsoever you are dissatisfied with an item that you purchased on ZippyGrowStore.com, you can initiate a return within 30 days after delivery for a refund or replacement, as long as the item is unused in its original condition and packaging.
Due to the nature of some products and agreements with vendors, we have generalized a list of four event cases, that may occur once you have placed a order on the Site. Please, find your specific situation from the list of scenarios below to learn how we handle that particular event:
1. Order Cancellations - Orders placed with zippygrowstore.com are submitted to sales manager of the particular warehouse. At this point, Zippy Grow, LLC is financially obligated to purchase the items from the manufacturer. Thus, we are only able to accept no-fee order cancellations within 1 hour from the time the order was placed. In the incident we accept a cancellation past the one-hour period, the order will be handled according to situation 3 below.
2. You receive your order package/s, but some of the products are with missing parts, not working properly, damaged or deformed - At Zippy Grow, LLC we guarantee only to send you top notch products and we will inspect everything carefully before it leaves our warehouse to make sure it is in tip top condition. We also do our utmost to package and protect everything so that it does not get damaged on its way.
However, in the unlikely event that an item you ordered arrives damaged or is defective, you may follow the steps below in order to initilize a warranty or insurance claim. You will NOT be responsible for the shipping costs to return or replace any damaged item you have paid for (and any related items from the order).
If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the booklet that came in the original box for instructions on how to file a warranty claim with the manufacturer (in the absence of instructions, contact us at firstname.lastname@example.org). The manufacturer is responsible for any manufacturing defects or deficiencies with its products.
If a package appears to have been damaged during shipping, the item is often times still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waives your right to get your product replaced or repaired.
3. Order delivered with no damaged or missing items, but you decided you would like to return it - To be eligible for a return (replacement), all of the following requirements must be met:
If you return an item without all four of the above requirements being met, the item will be refused and come back to you and no refund (or a partial refund) will be issued. If you meet all four of the above requirements, your refund will be issued as soon as the item has been verified to be in good condition.
Please, note that the following items are not eligible for a return:
If you choose to get a refund for an eligible returned item (as specified above), you'll be refunded the purchase price and applicable sales tax minus the shipping charges (both to ship the light back and the original charges, even if you had free shipping—we still had to pay it, after all) and a 20% restocking fee. With many brands, the restocking fee will be lower or waived altogether. See below for the return policy details of each brand.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and will be issued in the same form of payment originally used for purchase usually within 5-10 business days of receiving your returned product. Delays may be experienced in the case of incomplete returns.
4. You refuse the delivery of your order, and it comes back to our warehouse - If you refuse an item and it comes back to us, you will be issued a refund deducted with a 20% restocking fee and our actual cost for shipping and handling (both ways). If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete.
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com