Return Policy | ZippyGrow
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Welcome to our Return Policy

These terms and conditions outline the rules and regulations in case of a returns and refunds requested for merchandises purchased on Zippy Grow, LLC's Website (https://zippygrowstore.com, "The Site").

At ZippyGrow, your satisfaction is our top priority. Each purchase is backed by our 30-days Return Policy. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through the process.

If for any reason whatsoever you are dissatisfied with an item that you purchased on ZippyGrowStore.com, you can initiate a return within 30 days after delivery for a refund or replacement, as long as the item is unused in its original condition and packaging. 

Due to the nature of some products and agreements with vendors, we have generalized a list of four event cases, that may occur once you have placed a order on the Site. Please, find your specific situation from the list of scenarios below to learn how we handle that particular event:

1. Order Cancellations - Orders placed with zippygrowstore.com are submitted to sales manager of the particular warehouse. At this point, Zippy Grow, LLC is financially obligated to purchase the items from the manufacturer. Thus, we are only able to accept no-fee order cancellations within 1 hour from the time the order was placed. In the incident we accept a cancellation past the one-hour period, the order will be  handled according to situation 3 below.

2. You receive your order package/s, but some of the products are with missing parts, not working properly, damaged or deformed - At Zippy Grow, LLC we guarantee only to send you top notch products and we will inspect everything carefully before it leaves our warehouse to make sure it is in tip top condition. We also do our utmost to package and protect everything so that it does not get damaged on its way. 

However, in the unlikely event that an item you ordered arrives damaged or is defective, you may follow the steps below in order to initilize a warranty or insurance claim. You will NOT be responsible for the shipping costs to return or replace any damaged item you have paid for (and any related items from the order). 

If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the booklet that came in the original box for instructions on how to file a warranty claim with the manufacturer (in the absence of instructions, contact us at info@zippygrowstore.com). The manufacturer is responsible for any manufacturing defects or deficiencies with its products.

If a package appears to have been damaged during shipping, the item is often times still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waives your right to get your product replaced or repaired.

Please verify your delivery promptly and scrupulously. Any and all defect product or other concerns must be put in writing on the delivery papers prior to signing. If 1 or more boxes are missing you MUST make a note on the delivery receipt indicating how many boxes are missing...If you accept and sign that you received all the boxes without writing on the delivery receipt that 1 or more boxes are missing...we are unable to replace any missing items as the delivery company will not accept a claim for the missing box(s). 
We encourage our customers to accept their order despite the condition of any one item at delivery but to notate all package damage on the paperwork provided by the delivery driver. This is because a refusal of a damaged shipment can increase the time it takes to process replacements. Most often when damage is found within a shipment, it usually is on only one item. Accepting the shipment allows the customer to receive all the undamaged items and will greatly reduce the time to process the damaged replacement item. 
To report an issue with an item, please contact us at info@zippygrowstore.com so that we may submit a shipping insurance claim on your behalf. Please, note that we may require from you to submit photographs of the damaged or defective item. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
IMPORTANT: Due to shipping and delivery company policies, all damage claims WILL BE DENIED if you do not notate on the delivery receipt that the boxes are damaged at the time of delivery!

 

3. Order delivered with no damaged or missing items, but you decided you would like to return it - To be eligible for a return (replacement), all of the following requirements must be met:

      • The item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that have been used or modified in any way may not be returned. Returns are not accepted on products that have been altered, damaged by neglect or abuse.
      • You must notify us that you'd like to return an item within 30 days after delivery in line with our return policy (some exceptions exist, please see below for the return policy details of each brand). However, if the 30-Days period have gone by since delivery, unfortunately we cannot offer you a refund or replacement.
      • You MUST contact us to get an RMA # (Return Tracking Number) and return instructions PRIOR to returning the item.
      • To complete your return, we do require from you to enclose a copy of the original receipt or proof of purchase.

    If you return an item without all four of the above requirements being met, the item will be refused and come back to you and no refund (or a partial refund) will be issued. If you meet all four of the above requirements, your refund will be issued as soon as the item has been verified to be in good condition.

    Please, note that the following items are not eligible for a return:

      • Gift cards
      • Items marked as final sale or "non-returnable" on the product page or during the checkout process;
      • Items delivered as part of special offer and FREE of charge.

    If you choose to get a refund for an eligible returned item (as specified above), you'll be refunded the purchase price and applicable sales tax minus the shipping charges (both to ship the light back and the original charges, even if you had free shipping—we still had to pay it, after all) and a 20% restocking fee. With many brands, the restocking fee will be lower or waived altogether. See below for the return policy details of each brand.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed and will be issued in the same form of payment originally used for purchase usually within 5-10 business days of receiving your returned product. Delays may be experienced in the case of incomplete returns.

    4. You refuse the delivery of your order, and it comes back to our warehouse - If you refuse an item and it comes back to us, you will be issued a refund deducted with a 20% restocking fee and our actual cost for shipping and handling (both ways). If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete.

     

    Return Policy details for each featured brand:

    • AC Infinity - No restocking fee.
    • Black Dog LED - One light limit. 10% restocking fee.
    • Califronia Lightworks - No restocking fee.
    • CenturionPRO - No returns.
    • DormGrow - No returns.
    • Gorilla Grow Tents - 15% restocking fee.
    • Green Sunshine Company - No restocking fee.
    • Horticulture Lighting Group - 20% restocking fee.
    • Kind LED - Two lights limit. 15% restocking fee.
    • Lotus Nutrients - No returns.
    • SuperCloset - 15% restocking fee. 

    Late or missing refunds 

    If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@zippygrowstore.com

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